By using the HeyBaji platform, you agree to this Privacy Policy. We encourage you to read it carefully.
Welcome to HeyBaji. We understand you may have many questions about the security of your personal information — especially when it comes to financial transactions online. This Privacy Policy is designed to answer those questions directly and honestly.
HeyBaji (referred to herein as "we", "our", or "the platform") is an internationally licensed online betting and gaming platform. This policy details how we collect and use the information you provide when using our website, mobile app, and all associated services.
Our core commitment is this — your information will never be used, sold, or misused without your consent. This is not merely a legal document; it is a pledge of trust between HeyBaji and you.
HeyBaji collects only the information that is strictly necessary — nothing more. The table below outlines what type of data is collected, when, and why:
| Data Type | When it is collected | Why It's Needed | Mandatory |
|---|---|---|---|
| Name & Mobile Number | At Registration | Account Creation & Verification | Yes |
| Date of Birth | At Registration | Age Verification (18+) | Yes |
| Payment Information | On Deposits/Withdrawals | Transaction Processing | Yes |
| National ID Card | For KYC Verification | Identity verification | Where applicable |
| Device & IP Information | At Login | Security & fraud prevention | Automatic |
| Gaming History | Play Duration | Responsible Gaming Monitoring | Automatic |
| Email Address | On optional registration | Promotional Communications | Optional |
HeyBaji never collects or stores your password, full payment PIN, or bank card CVV number.
HeyBaji uses collected information only for specific, defined purposes. We never use your data beyond what we've committed to:
- To create, manage, and secure your account.
- For processing and verifying financial transactions.
- For age and identity verification (as required by law).
- To provide customer support and resolve issues.
- To prevent fraud and money laundering.
- For analyzing usage patterns to ensure responsible gaming.
- To send you relevant promotions and offers, with your consent.
- Never to build your profile for third-party advertising.
- Never to sell or rent your information.
HeyBaji keeps your information strictly confidential. Only in specific, limited circumstances is minimal data shared with trusted partners to deliver our services:
Our clear commitment: HeyBaji never shares your information with marketing companies, third-party advertisers, or any unauthorized entities.
HeyBaji does not retain your data longer than necessary. All information is stored while your account remains active. After account closure:
| Data Type | Retention period | Reason |
|---|---|---|
| Financial Transaction Records | 5 Years | Legal & regulatory obligations |
| KYC verification documents | 5 Years | Regulatory requirements |
| Gaming Activity Logs | 3 Years | Responsible Gaming Monitoring |
| Customer support records | 2 Years | Dispute Resolution |
| Marketing Preferences | Deleted upon account closure | User Consent End |
The HeyBaji website and app use cookies to personalise and improve your experience. Cookies are small data files stored in your browser. We use three types of cookies:
You can disable non-essential cookies through your browser settings. Please note that doing so may affect the functionality of certain features.
HeyBaji employs industry-leading security technology to protect your information. Our multi-layered security system works around the clock:
Warning: HeyBaji will never ask for your password or payment PIN via SMS, email, or phone. If you receive such a request, treat it as fraud and report it to our support team immediately.
HeyBaji believes your data belongs to you. That's why we guarantee the following rights:
To exercise any of these rights, please contact our support team. Most requests are completed within 7 business days.
Strict Policy: HeyBaji does not knowingly collect any information from individuals under the age of 18. Accounts cannot be activated without verified 18+ age confirmation.
If we discover that data from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed. We urge parents and guardians to ensure their children do not access this platform.
HeyBaji may update this Privacy Policy from time to time — for example, when new services are introduced, legal requirements change, or our practices are improved. We will send an SMS to your registered mobile number prior to any significant changes.
The date of each update will be clearly noted at the top and bottom of this page. Continued use of the platform following any changes constitutes your acceptance of the revised policy.
For any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us. Our dedicated Privacy Team will respond within 72 hours.
Privacy-related contact: support@heybaji-baji.com — Please write "Privacy Policy" in the subject line.
In the event of any conflict between the Bangla and English versions of this policy, the English version shall prevail. Last updated: May 2026.